Privacy Policy

1. Privacy Policy Overview

Bella Australia is a modern restaurant and entertainment venue offering elegant dining, live social experiences and select, offline casino-style activities presented as a secondary element of the overall nightlife atmosphere. In providing these experiences, we recognise the importance of protecting your privacy and the confidentiality of your personal information.

This Privacy Policy explains the types of personal information we collect, how we use and disclose that information, the steps we take to protect it, and the choices available to you. It applies to information collected when you visit our venue, interact with our staff, book a reservation or private event, make an entertainment booking, contact us via our website, phone or email, or engage with us on digital channels linked to https://bellaaustralia.com.

By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will seek your consent before collecting or using your personal information for certain purposes.

2. Information We Collect

We collect different types of personal information to manage reservations, provide tailored hospitality, and support our restaurant, event and entertainment operations. The information we collect may include:

• Identity details: your full name, preferred name, title and, where relevant for corporate bookings, your company or organisation name.
• Contact information: email address, mobile or telephone number, and, where applicable, your postal or billing address.
• Reservation information: preferred date and time, party size, seating preferences, occasion details (for example, birthday or corporate event), special requests, and notes relating to your dining or entertainment preferences.
• Event and function details: event type, estimated guest numbers, catering and beverage preferences, entertainment preferences, budget indications, and any logistical information you choose to share with us.
• Entertainment booking details: information relevant to entertainment experiences offered at the venue, such as participation in poker nights or casino-style activities, preferred time slots and table preferences. These activities are offered as a secondary part of the overall nightlife experience.
• Newsletter and marketing sign-up data: your name, email address, marketing preferences and consent records when you subscribe to our updates about new menus, events and special experiences.
• Payment-related information: limited payment details required to secure reservations or event deposits, such as partial card information processed via secure third-party payment providers. We do not store full card numbers or CVV codes on our systems.
• Website usage and technical data: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time spent on pages, and general interaction data collected via cookies and similar technologies.
• Correspondence and feedback: information you provide when you contact us via our contact page, email, live chat support or social channels, as well as feedback, reviews or testimonials about your experience.
• Sensitive or preference information (optional): dietary requirements, allergies, accessibility requirements or other information you choose to disclose to ensure your comfort and safety while visiting the venue.

Where it is reasonable and practical to do so, we collect personal information directly from you. In some cases, we may receive information from third parties (for example, a person making a group booking on your behalf or a corporate organiser arranging an event) or from reservation platforms that you use to interact with our venue.

3. How We Use Your Information

We use your personal information to deliver a refined and seamless hospitality experience and to operate, maintain and improve our services. Depending on how you interact with Bella Australia, we may use your information for the following purposes:

• Managing reservations and bookings: to confirm, customise and, where necessary, amend or cancel restaurant, lounge, event or entertainment reservations.
• Providing guest services: to offer personalised service during your visit, including remembering your preferences, dietary requirements and seating choices.
• Processing payments: to administer deposits, pre-authorisations or final payments for dining, events and entertainment offerings using secure third-party payment gateways.
• Communicating with you: to respond to your questions, enquiries and requests submitted via our contact page, telephone, email or live chat, and to send service-related messages such as reservation confirmations and reminders.
• Event planning and coordination: to design, schedule and deliver private events, corporate functions and special experiences in line with your instructions.
• Providing updates and marketing communications: to send carefully curated information about new menus, seasonal experiences, live music nights, entertainment offerings and special events, where permitted by law and in line with your preferences.
• Improving our website and services: to analyse website usage, measure performance, refine our digital experience, and enhance the way we present our restaurant, event and entertainment offerings online.
• Venue and guest safety: to support venue security, responsible service of alcohol compliance and risk management activities, in line with applicable laws and venue policies.
• Legal and regulatory obligations: to comply with applicable laws, regulations, requests from law enforcement or regulatory authorities, and to manage or defend legal claims.

We only use your personal information for the purposes described in this Privacy Policy or for related purposes that would reasonably be expected in the context of our relationship with you. Where we intend to use your information for a materially different purpose, we will update this Privacy Policy or otherwise notify you, and seek your consent where required.

4. Reservation and Booking Data

Reservations and bookings are central to the Bella Australia experience. To manage table bookings, lounge allocations, private dining, events and entertainment sessions, we collect and maintain specific reservation and booking data.

The information we typically require to process a reservation includes:

• Your full name and contact details (email address and mobile number) so we can confirm your booking and communicate any important updates.
• Reservation details such as date, time, party size, preferred area of the venue and occasion type.
• Special requests, dietary requirements, allergies and accessibility needs so we can tailor the experience to you and your guests.
• For larger bookings or private events, additional details about your event, such as run sheets, styling preferences, entertainment inclusions and billing contact information.
• For entertainment bookings, participation preferences, session time requests and any relevant constraints or notes you choose to share.
• Limited payment details where a deposit, minimum spend or pre-authorisation is required, processed through secure, PCI-compliant payment providers.

Reservation and booking data is stored in secure systems used by our in-house team and, where applicable, authorised third-party reservation platforms. We retain this information for as long as needed to manage your booking, fulfil our obligations, and, where appropriate, maintain a record of your visit history and preferences to enhance future experiences. Where law or regulation requires us to retain certain records for a prescribed period, we will comply with those requirements.

We take steps to ensure that only team members with a genuine need to access your reservation and booking data (for example, our reservations, events, guest relations and finance staff) are granted access for the purposes of serving you or managing venue operations.

5. Use of Cookies and Tracking Technologies

Our website at https://bellaaustralia.com uses cookies and similar tracking technologies to provide a smooth, atmospheric digital experience and to help us understand how visitors interact with our content.

Cookies are small text files placed on your device when you visit a website. We may use the following categories of cookies:

• Strictly necessary cookies: required for core website functions such as security, page navigation and access to reservation or contact forms. These cookies are essential to deliver the services you request.
• Performance and analytics cookies: used to understand how visitors use the site, identify which pages and sections are most engaging, and improve our design, content and navigation. These cookies help us refine the way we present our menus, events and entertainment information.
• Functionality cookies: help remember your preferences, such as language or region settings, and support enhanced, more personalised features.
• Marketing and experience cookies: may be used, where permitted, to measure the effectiveness of campaigns and to present relevant information about Bella Australia offerings across digital channels.

Where required by applicable law, we will present cookie consent options to you and will respect your choices. You can also manage or disable cookies through your browser settings; however, some parts of the website may not function optimally if you choose to disable certain cookies.

We may use third-party analytics tools to collect standard internet log information and visitor behaviour patterns in an aggregated and anonymised form. This information helps us improve our online booking flows, content presentation and overall digital experience, without directly identifying individual visitors.

6. Third-Party Service Providers

To deliver a seamless, premium experience, we work with carefully selected third-party service providers who assist us with specific aspects of our operations. In some cases, this means that your personal information may be shared with these providers for limited, clearly defined purposes.

Third parties we may engage include:

• Reservation and booking platforms: systems that support online or hosted reservations for restaurant tables, private events and certain entertainment experiences.
• Payment processors and financial institutions: secure payment gateways and banks that process deposits, pre-authorisations and final payments in accordance with industry standards.
• Email and communication platforms: tools used to send reservation confirmations, event proposals, service updates and, where permitted, marketing communications.
• Website hosting, analytics and technical providers: partners who host our website, support live chat or contact forms, or help us analyse website performance and usage.
• Event and experience partners: in certain cases, selected entertainment or event partners who support the delivery of specific experiences at our venue.

We require our third-party service providers to handle your personal information securely, to use it only for the purposes for which it was disclosed, and to comply with applicable privacy and data protection laws. Where relevant, we enter into appropriate data protection or confidentiality agreements with these providers.

We do not sell your personal information. We will only disclose personal information to third parties beyond those described above where you have consented, where it is required to complete a transaction you have requested, or where we are permitted or required to do so by law.

7. Marketing and Communications

Bella Australia may use your contact details to share curated updates about our restaurant, bar, lounge and entertainment offerings, including:

• New menu launches, chef's specials and seasonal tastings.
• Live music nights, DJ sets and other premium evening experiences.
• Information about entertainment options, including select poker or casino-style nights presented as a secondary aspect of our venue's atmosphere.
• Special events, collaborations, private dining opportunities and VIP experiences.

We will only send you marketing communications in accordance with applicable laws and, where required, based on your explicit consent. You can opt out of receiving marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly using the details in the Contact Information section below.

Opting out of marketing communications will not affect your ability to receive essential service messages relating to existing reservations, events, payments or important updates about your upcoming visit.

8. Security Measures

We take the security of your personal information seriously and implement reasonable technical and organisational measures designed to protect it from unauthorised access, disclosure, alteration or misuse.

These measures may include:

• Using secure servers, encryption technologies and access controls to protect reservation and payment-related information.
• Restricting access to personal information to authorised staff and service providers who require it to perform their duties.
• Implementing internal policies, training and protocols that promote responsible handling of personal information.
• Utilising industry-recognised payment gateways that are subject to PCI-DSS or similar security standards for processing card payments.
• Regularly reviewing our systems and processes to identify opportunities to enhance security and resilience.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is entirely risk-free. Accordingly, we cannot guarantee absolute security, but we are committed to responding promptly to potential issues and, where required, notifying you and relevant authorities of any data incidents that may materially affect your privacy.

9. Guest Rights and Choices

Subject to applicable Australian privacy and data protection laws, you may have certain rights in relation to the personal information we hold about you. These rights may include:

• Access: the right to request confirmation as to whether we hold personal information about you and, where appropriate, to receive a copy of that information.
• Correction: the right to request correction or updating of personal information that you believe is inaccurate, incomplete or out of date.
• Restriction or objection: the right to request that we limit certain uses of your personal information or to object to particular processing activities, including some types of direct marketing.
• Deletion: the right to request that we delete personal information we hold about you, subject to legal and operational obligations that may require us to retain certain records for a period of time.
• Marketing preferences: the right to change your preferences or opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us using the details provided in the Contact Information section of this Privacy Policy. We may need to verify your identity before actioning certain requests to help protect your privacy and security.

We aim to respond to legitimate requests within a reasonable time frame and in accordance with applicable laws. If we are unable to fulfil your request in full (for example, due to legal obligations), we will explain the reasons for our decision.

10. Children's Privacy Policy

Bella Australia is designed primarily for adults and for guests who are of legal age to participate in our hospitality and nightlife offerings. We do not knowingly collect personal information from children under the age required by applicable law for participation in our services or, where relevant, for engagement with any entertainment activities hosted at the venue.

If you are a parent or guardian and believe that a child under the relevant age has provided personal information to us without your consent, please contact us using the details in the Contact Information section. We will take appropriate steps to review and, where necessary, delete such information from our records.

Any youth-related events, if offered, are managed with appropriate safeguards and in accordance with applicable regulations relating to minors, supervision and responsible service obligations.

11. Changes to This Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our services, venue operations, legal obligations or privacy practices. When we make material changes, we will update the “Effective date” at the beginning of this Privacy Policy and, where appropriate, take additional steps to inform you.

Notification methods may include publishing a prominent notice on our website, updating information available at the venue, or sending direct communications where changes are significant and we have reliable contact details for you.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and handle your personal information, particularly before making new reservations, bookings or event enquiries.

12. Contact Information

If you have questions about this Privacy Policy, concerns about how your personal information is handled, or wish to exercise your privacy rights, you can contact us using the details below:

If you are not satisfied with our response, you may have the right to lodge a complaint with an applicable supervisory authority, in addition to any other rights or remedies available to you under law.