Acceptance of Terms
By accessing, browsing or using the website located at https://bellaaustralia.com (including any subpages such as our Menu, Events, Venue, Entertainment, Reservations, Testimonials or Contact Us pages), you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
These Terms apply to all website visitors, patrons, guests, clients, event organisers and any other users of our online services or venue facilities (collectively, “you” or “your”). If you do not agree with any part of these Terms, you must immediately cease using our website and should not proceed with any reservation or booking.
We may update, amend or replace these Terms from time to time to reflect changes in our services, venue policies, operational requirements or legal obligations. Any changes will take effect when posted on this page, and your continued use of the website or our services after such changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.
Eligibility and Age Restrictions
Bella Australia is a premium restaurant and entertainment venue offering elegant dining, live social experiences and, on occasion, casino-style entertainment presented as a secondary aspect of the overall nightlife atmosphere.
To ensure compliance with applicable Australian laws and responsible entertainment practices, the following eligibility and age-related conditions apply:
- General website access: Our website is intended for persons who are able to form legally binding contracts under applicable law. By using the website, you represent that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.
- Entertainment features and casino-style activities: Patrons must be at least 18 years old to access, participate in or make reservations for any events or experiences that include casino-style entertainment, table games or similar activities, whether referenced on the Entertainment page or highlighted elsewhere on the site.
- Age verification: We reserve the right to request valid government-issued photographic identification (such as a driver’s licence, proof-of-age card or passport) as a condition of entry to the venue, specified areas within the venue, or particular events involving age-restricted entertainment.
- Refusal of entry or service: We may refuse entry, restrict access to certain sections, or decline to provide services where we are unable to verify your age to our reasonable satisfaction, or where we believe you are under the legal age requirement.
By making any reservation or booking that involves entertainment features, you confirm that all members of your party who attend those activities will meet the minimum age requirements applicable at the time of the event.
Booking and Reservations Policy
Bella Australia provides various channels for reservations and booking enquiries, including our Reservations page, contact forms, live chat support and direct communication with our team. The following terms govern the creation, modification and cancellation of bookings:
Making a Reservation
- Booking methods: You may request a dining, bar, lounge or event reservation online via our website, by telephone, or through other authorised third-party partners where available. All bookings are subject to availability and written or electronic confirmation from Bella Australia.
- Information accuracy: You agree that all information provided at the time of booking (including name, contact details, party size, date, time and any special requirements) is accurate, complete and up to date. We rely on this information to manage your reservation and communicate with you.
- Advance notice: For peak periods, special events, large group bookings, or private functions, we may require a minimum notice period and additional details to confirm your reservation. Any such requirements will be communicated to you during the booking process.
Deposits, Pre-authorisations and Guarantees
- Deposit requirements: For certain reservations, including large group bookings, private events, or experiences described on our Events or Entertainment pages, we may require a deposit, full prepayment, or a valid credit card guarantee at the time of booking.
- Card pre-authorisation: Where applicable, you authorise us to place a temporary hold (pre-authorisation) on your nominated payment card to secure your reservation. The pre-authorisation amount and conditions will be communicated prior to confirmation.
- Failure to provide a guarantee: If you do not provide a required deposit or card guarantee within the timeframe specified, we may treat the booking as unconfirmed and release the reserved time or space.
Changes, Cancellations and No-shows
- Guest-initiated changes: If you need to amend your reservation (for example, party size, date, time or special requirements), please contact us as early as possible using the details on the Contact Us page. All changes are subject to availability and our approval.
- Cancellation policy: We may apply specific cancellation deadlines and fees depending on the nature of your booking, event type, and whether exclusive areas or minimum spends are involved. Any applicable cancellation terms will be communicated at the time of booking and will prevail over general information on this page.
- No-shows and late arrivals: If you fail to arrive at the venue at the scheduled time without prior notice, we may release your table or booking, apply any relevant no-show fee, and retain deposits or pre-payments where permitted.
Our Right to Refuse, Modify or Cancel Bookings
We reserve the right, at our sole discretion and at any time, to decline, modify or cancel reservations where:
- operational or safety considerations require changes to seating layouts, capacity or event timing;
- you have provided incomplete, inaccurate or misleading information at the time of booking;
- we reasonably suspect unauthorised, fraudulent or unlawful activity in connection with the booking or payment method;
- you or your guests have previously breached our venue policies or these Terms; or
- circumstances beyond our reasonable control (including, but not limited to, government restrictions, public health orders, utility outages or extreme weather) prevent us from honouring the reservation as planned.
Where we cancel or materially modify a confirmed booking, we will make reasonable efforts to notify you using the contact details provided at the time of reservation and, where appropriate, offer alternative dates, times or arrangements.
Dining, Entertainment, and Event Usage
Bella Australia is designed as a sophisticated restaurant and nightlife destination, combining elevated dining, curated beverages, live social experiences and occasional casino-style entertainment in a refined setting. To uphold our standards of service, safety and comfort for all patrons, the following conditions apply to the use of our dining, entertainment and event spaces:
Guest Conduct and Behaviour
- Respectful behaviour: You agree to conduct yourself, and to ensure that your guests conduct themselves, in a respectful, responsible and considerate manner towards our staff, other patrons and the venue property at all times.
- Prohibited conduct: We may refuse service or ask guests to leave where there is disruptive, aggressive, unsafe, discriminatory, unlawful or otherwise inappropriate behaviour, including excessive intoxication or failure to follow reasonable directions from staff.
- Damage to property: You may be held financially responsible for any damage intentionally or negligently caused by you or your guests to the venue, furnishings, equipment or decor.
Dress Code and Presentation
To preserve the luxurious and cinematic atmosphere of the venue, a smart and stylish dress code generally applies, particularly during evening service and special events:
- We may restrict entry to guests whose attire is inconsistent with our published or posted dress guidelines.
- Specific dress requirements for events or experiences promoted on our Events or Entertainment pages will be communicated as part of the event details or confirmation correspondence.
Use of Entertainment and Casino-style Activities
- Supplementary nature: Any poker or casino-style entertainment offered at Bella Australia is provided solely as a secondary and occasional feature of our broader dining and nightlife experience, and is not the primary focus of the venue.
- Compliance with law: Participation in entertainment activities is subject to all applicable Australian laws and regulations, including age restrictions and responsible entertainment guidelines.
- House rules: We may establish, publish and update house rules or participation guidelines for particular games or experiences. By taking part in such activities, you agree to comply with all posted rules and staff instructions.
Event Spaces and Private Functions
- Usage terms: When you reserve event spaces or host private functions at Bella Australia, additional terms may apply regarding minimum spends, room hire fees, styling, entertainment, audio-visual equipment and run sheets. These conditions will be confirmed in your event proposal or agreement.
- Third-party suppliers: Any external suppliers (such as performers, photographers, stylists or event planners) engaged in connection with your event must comply with our venue policies and safety requirements. You are responsible for ensuring that they do so.
We may amend venue policies, house rules and operating hours from time to time to reflect operational requirements, regulatory changes or seasonal programming.
Payment Terms and Refunds
The following terms govern payments for dining, beverages, event packages, entertainment experiences and any related services provided by Bella Australia:
Payment Methods and Timing
- Accepted methods: We accept a range of payment methods which may include major credit and debit cards, and other cashless or digital options as advised at the venue. We may update accepted methods from time to time.
- Payment at the venue: Unless otherwise specified (for example, in the case of prepaid events), payment for dining and bar services is typically due at the conclusion of your visit. For group bookings or private events, interim or staged payments may apply.
- Currency and taxes: All prices are generally quoted in Australian dollars (AUD). Where applicable, prices may include Goods and Services Tax (GST) or other mandatory charges, which will be identified on your invoice or receipt.
Service Charges, Gratuities and Minimum Spends
- Service charges: For certain large groups, exclusive areas or events, a discretionary service charge or mandatory gratuity may apply. Relevant details will be disclosed prior to confirmation of your booking.
- Minimum spends: Private areas or event spaces may be subject to a minimum spend requirement. If the agreed minimum is not reached, you may be charged the difference as outlined in your event agreement.
Deposits, Prepayments and Refund Eligibility
- Non-refundable components: Some deposits or prepayments may be designated as non-refundable due to the commitments we undertake to hold space, engage staff or prepare menus. Any non-refundable elements will be clearly identified in your booking details.
- Guest-initiated cancellations: Where you cancel within the permitted timeframe under your specific booking conditions, you may be entitled to a refund, credit or rescheduled date, subject to any administrative or cancellation fees disclosed at the time of booking.
- Venue-initiated changes: If we cancel or significantly alter an event or reservation for reasons within our reasonable control and are unable to offer a suitable alternative, we will generally provide a refund of any deposits or prepayments received for the affected portion of your booking.
Chargebacks and Disputed Transactions
If you believe that a charge has been processed in error, please contact us promptly using the details on the Contact Us page so that we can investigate. You agree to provide any relevant information or documentation we reasonably request in connection with the review of disputed transactions.
Privacy and Data Protection
We are committed to protecting the privacy, confidentiality and security of personal information that you share with us via our website, booking tools, contact forms or live chat support.
Collection and Use of Personal Information
When you interact with Bella Australia online, we may collect personal information such as your name, contact details, reservation preferences, communication history and any other details you provide voluntarily. We use this information to:
- process and manage reservations and event enquiries;
- respond to questions submitted through our Contact Us page or via live chat;
- customise and enhance your experience at the venue;
- send important service-related communications and updates; and
- comply with applicable legal and regulatory obligations.
Security and Data Handling
We implement reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, misuse, loss or disclosure. Despite these measures, no method of transmission or storage can be guaranteed as fully secure, and you acknowledge that you provide information at your own risk.
Privacy Policy
Further details about how we collect, use, disclose and protect personal information, including information about cookies, analytics and your privacy rights, are set out in our Privacy Policy. By using our website or providing personal information to us, you acknowledge that you have read and understood our Privacy Policy and consent to the handling of your information in accordance with it.
Limitation of Liability & Dispute Resolution
Website Use and Information
While we endeavour to present accurate, current and visually rich content across our website (including menu highlights, event descriptions, photography and testimonials), all information is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we do not guarantee that:
- the website will be uninterrupted, timely, secure or error-free; or
- content will always reflect the precise menus, pricing, availability or programming offered at any given time.
All menus, pricing, event details and entertainment offerings described on the website are subject to change without notice and may vary from time to time.
Limitation of Liability
To the maximum extent permitted by applicable law and subject to any non-excludable consumer guarantees under the Australian Consumer Law, Bella Australia and its owners, officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive loss, damage, cost or expense arising out of or in connection with:
- your use of, or inability to use, the website or any digital services;
- any act or omission of you, your guests or any third party in connection with your visit to the venue;
- errors or omissions in website content, or reliance placed on any information or imagery provided online; or
- events or circumstances beyond our reasonable control.
Where our liability cannot be excluded under applicable law, it will be limited, at our option, to the resupply of the relevant services or the payment of the cost of having those services resupplied.
Indemnity
You agree to indemnify and hold harmless Bella Australia and its related parties from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or any misuse of the website or venue facilities by you or your guests.
Governing Law and Jurisdiction
These Terms and any dispute arising out of or in connection with your use of the website, reservations or venue services are governed by the laws of the applicable State or Territory within Australia in which the venue is located, and by the laws of the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of that State or Territory and the courts of appeal therefrom.
Dispute Resolution
We encourage you to contact us directly in the first instance if you have any concerns, feedback or complaints regarding your experience at Bella Australia or your use of our website. You can reach us using the details on the Contact Us page, and we will make reasonable efforts to respond promptly and work towards a fair resolution.
If a dispute cannot be resolved informally, the parties may agree to attempt to resolve the matter through negotiation, mediation or another alternative dispute resolution process before commencing formal legal proceedings, where appropriate and permissible under applicable law.